Terms and Conditions

These Terms and Conditions govern the use of Lolajack Casino by all registered players and constitute a binding legal agreement between the player and the operator. By creating an account, depositing funds, or placing any wager, the player confirms they have read, understood, and accepted every clause set out in this document.

1. General Provisions

Lolajack Casino is operated under licence from the Curaçao Gaming Authority and is subject to the laws of the licensing jurisdiction. Access to the platform is provided on the condition that the player complies with all applicable local laws. It is the responsibility of each player to confirm that online gambling is legal in their place of residence before opening an account.

The operator reserves the right to amend these terms at any time. Material changes will be communicated through email or on-site notifications. Continued use of the platform after such changes constitutes acceptance of the revised terms.

2. Eligibility and Account Registration

Only individuals aged 19 years or older are eligible to register, except in Alberta, Manitoba, and Quebec, where the minimum age is 18. Each player may hold one account only. Duplicate accounts will be closed without notice, and any winnings accumulated on duplicate accounts will be forfeited.

When registering, players must supply accurate, complete, and current personal information including legal name, date of birth, residential address, email, and contact number. Providing false information is a breach of these terms and grounds for account termination.

The following individuals are not permitted to register or play:

  • Persons under the legal gambling age in their province
  • Residents of jurisdictions where online gambling is prohibited
  • Employees, agents, and immediate family members of the operator
  • Self-excluded players within the active exclusion period
  • Persons identified by anti-fraud or anti-money-laundering systems as high risk

3. Account Verification (KYC)

To comply with anti-money-laundering regulations, the operator may request documentation to verify a player’s identity, address, age, and source of funds. Required documents typically include:

  • A valid government-issued photo ID such as passport or driver’s licence
  • A recent utility bill or bank statement showing the registered address
  • Proof of payment method ownership (front and back of card with sensitive digits masked, or a screenshot of the e-wallet account)
  • In some cases, additional documentation regarding the source of funds

Verification is mandatory before the first withdrawal and may be requested at any time during the player relationship. Withdrawals will be paused until verification is complete.

4. Deposits

Funds deposited into a player account must originate from a payment instrument legally owned by the registered account holder. Third-party deposits are strictly prohibited and will result in funds being returned and the account potentially closed.

The minimum deposit amount is 30 CAD or its equivalent in supported currencies. Maximum deposit limits depend on the chosen payment method. Deposits made for the sole purpose of converting and withdrawing funds without genuine play are not permitted, and the operator reserves the right to charge a processing fee in such cases.

5. Withdrawals

Players may request a withdrawal at any time provided the wagering requirements of any active bonus have been met. Withdrawals are processed using the same method as the original deposit wherever possible. Processing times vary by method:

  • Cryptocurrency: usually within one hour
  • Interac e-Transfer: 1 to 3 hours
  • E-wallets: up to 24 hours
  • Card payments and bank transfers: 1 to 5 business days

The minimum withdrawal amount is 30 CAD. Maximum monthly withdrawal limits apply unless the player holds VIP status. The operator may apply enhanced due diligence checks on large withdrawals, which can extend processing times.

6. Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of twelve months. After this period, a monthly maintenance fee may be applied to any positive balance. Players will be notified by email before any fee is charged and can reactivate the account simply by logging in.

7. Bonuses and Promotions

All bonuses are subject to specific terms published on the promotions page, including but not limited to wagering requirements, eligible games, time limits, maximum bet sizes, and maximum cashout caps. Standard rules include:

  • Wagering requirements must be completed within the stated period or remaining bonus funds and winnings will be forfeited
  • The maximum bet allowed while wagering is active is 5 CAD per spin or hand
  • Certain games contribute differently to wagering requirements; some may not contribute at all
  • Bonus abuse, including coordinated multi-account play, will result in confiscation of bonus winnings
  • A player who deposits and immediately requests a withdrawal without making genuine wagers may have the bonus voided

The operator reserves the right to amend, suspend, or cancel any promotion at its discretion.

8. Responsible Gambling

Players acknowledge that gambling carries financial risk and agree to play within their personal means. The operator provides responsible gambling tools as outlined in the Responsible Gaming policy, and players are encouraged to use them.

9. Prohibited Conduct

The following activities are strictly forbidden and will result in account suspension or closure with potential forfeiture of funds:

  • Use of automated software, bots, or scripts to influence gameplay
  • Collusion with other players in any form
  • Use of stolen identities or fraudulent payment methods
  • Exploitation of software bugs, errors, or technical glitches
  • Chargebacks or disputes initiated against legitimate transactions
  • Abuse of customer support staff or use of offensive language
  • Any activity that violates the laws of the player’s jurisdiction

10. Intellectual Property

All content on the Lolajack Casino website, including software, graphics, text, logos, and trademarks, is the property of the operator or its licensors. Reproduction, distribution, or commercial use without prior written consent is prohibited.

11. Limitation of Liability

The operator is not liable for losses arising from technical failures, internet disruptions, third-party software malfunctions, or events beyond reasonable control. The platform is provided on an “as is” basis without warranties of any kind. The total liability of the operator in any circumstance is limited to the balance held in the affected player account at the time of the incident.

12. Disputes and Complaints

Any complaint should first be submitted to customer support. If a resolution cannot be reached internally within 30 days, the player may escalate the matter to the licensing authority for independent review. These terms are governed by the laws of the licensing jurisdiction.

13. Account Closure

A player may close their account at any time by contacting customer support. Any positive balance, after deduction of pending wagers and outstanding bonus obligations, will be returned to the player using the original deposit method. The operator reserves the right to close any account at its discretion, with reasonable notice where appropriate.

14. Severability

If any clause within these terms is found to be unenforceable by a competent court, the remaining provisions shall continue in full force and effect.

15. Acceptance

By creating an account at Lolajack Casino, the player confirms acceptance of all clauses contained in this document.